The Platform: FAQs and Shopping Tips
Our newest clog base: The Platform!
We are beyond excited to FINALLY be able to share with you our newest styles!!! For the first time in nearly 7 years, we're launching a new clog base: THE PLATFORM!
The four Platform styles—Jesse, Norma, Stella, and Ursi—are over on this page and will restock on Wednesday, July 29th at 1:00pm PDT.
Here are some more details about the Platform styles and some tips on how to shop; please read through to get your questions answered!
Frequently Asked Questions
When can I shop the Platform?
The Platform is live right here on our website.
Eek! I don't see any items in this collection.
We're taking the products down briefly to restock starting at 12pm PDT on Wednesday, July 29th, but they will be back by 1pm PDT!! Refresh the page then.
What styles are you offering with the Platform base?
We have four new platform styles: Jesse, Norma, Stella, and Ursi!
What colors are they available in?
They will all be available in Whiskey leather, Ink nubuck, Fennel nubuck, Bone nubuck, Pebble nubuck, Coal nubuck, Clay nubuck and Natural leather.
You may also visit our swatch page to see what those look like!
Will there be limited quantities?
Yes!!! We have limited quantities in each style by size. We don't think this round will sell out, as we've received our second shipment of bases.
Why are you only offering a limited quantity?
We are only offering items we have IN HAND to ensure timely delivery to you.
What sizes are available?
We are SOOO excited to be offering more sizes in this base!! We will have US women's size 4 to 13!!!
What size should I order?
Order your usual US whole size! If you are a half size, size up! For example, if you are an 8.5, you would order a 9. You may read more on our fit guide here.
How high is the platform base?
How wide is the platform base? Compared with the other bases?
All our clogs are designed to fit snug on the foot and hold you comfortably in place. But the footprint of the platform is wider and more of an ‘easy’ fit.
Do they feel heavy to wear?
No, they feel great! Even though they do weigh more than our high heel clog, they feel great on.
Are they comfortable to walk in?
Yes!!! We spent over a year fine-tuning the design of the base to make sure they are super comfortable to walk (or dance!) in. They have a special ‘rock’ that allows you to feel really comfortable in them.
I live locally and I purchased Platform clogs. May I pick up?
We are not offering in-person pickups just yet.
Once an item is in my cart, is it 'mine'?
Not yet! The way our checkout works, it's not yours until the payment has gone through.
When will the clogs ship?
All Platform orders will ship within 30-45 days. Even the restock!
Is every size available?
Yes! We have every size available, from US size 4 to size 13.
What if I don't know my size?
What is the exchange policy?
Our regular exchange policy applies to all platform orders.
How long will these platforms be available?
We'll have this round of platforms on our website until the end of August or until supplies last.
Can I get custom heel pads on Platform clogs?
Yes! Click here to add them to your cart.
Tips for Shopping
These are by no means necessary nor will they guarantee your purchase, but we hope they'll help you find your perfect pair!
Save the link to the collection and set your alarm!
The clogs are live here and will restock on Wednesday, July 29th, at 1:00pm PDT. That’s 4:00 pm EDT.
Refresh the page if you aren’t seeing everything at 1:00pm
Sometimes technology fails us, so if you aren’t seeing the clogs for the restock at 1:00 pm PDT, refresh your page!
Set up a way to auto-fill your payment and shipping information at checkout
Simply putting clogs in the cart on our website does not save or hold them. They are not yours until you have completed the purchase by submitting payment! Holding clogs in the cart is not currently a feature available on the platform we use for our website, and it honestly makes things more fair! We have limited quantities of our Platform clogs, and people often add clogs to their carts that they never purchase. If those were held, they would be unavailable to other folks—namely you!!
That said, we hear you and we know it can feel discouraging when you get something in your cart that goes away before you can complete payment. Saving your credit card information to your computer so that it autofills at checkout is a great way to efficiently submit payment! There are tons of services to use out there to save your info to your computer or phone—Apple Pay, Google Pay, Shopify Pay, we’re not here to judge! The point is, pick your poison, save your info to your computer or phone, and use it to your advantage for a faster checkout process.
Have the text for your preferred color copied and ready to go
Because our Platform bases are limited, ordering from this collection will be a little different. There will be 4 products total in the collection: Jesse, Stella, Norma, and Ursi. When you click into the style you'd like to purchase, you'll be able to select your size from a drop-down menu. You’ll then add it to the cart and write which color you would like in the special instructions section of your order. (See the colors available listed above.) If you are on a desktop, the special instructions section is right below the image of the clog you are ordering. If you are on mobile, it’s below the check out button.
As stated above, when you add clogs to the cart on our website, it does not save or hold them until you have submitted payment. To efficiently check out, it helps to have the text copied (i.e. your color) so you can simply paste it in the special instructions box—unless you’re a super fast typer :)
Familiarize yourself with our exchange policy and our blog
We always recommend reading our exchange policy before purchasing. These clogs will be eligible for exchange. Additionally, we recommend reading through our blog. It has details on how we’re operating during the COVID-19 global pandemic.
Stay in touch this week!
We’ll be sharing more on Instagram and via our newsletter. You can sign up for our newsletter at the bottom of this page.
Still have questions? Schedule a 15-minute phone call with our customer service team here, or email us at email@example.com.