***Our exchange window is extended to January 31st for all orders with a December delivery.***
We gladly offer returns for store credit on new, unworn clogs within 20 days of receipt. You may exchange in-stock and made-to-order clogs.
Store credit never expires and is issued in the form of a digital gift card. Please see below to ensure a successful exchange.
We do not offer refunds.
ALL EXCHANGES MUST BE IN NEW, UNWORN AND UNDAMAGED CONDITION.
If you find an exchange is necessary, please ensure clogs are new, unworn and undamaged. Fill out your reasoning on the back of your packing slip and enclose the slip with your clogs, affixing the prepaid USPS return label on your box. You may drop your package at any USPS location or schedule a free pick up by visiting USPS.com.
Clogs must be postmarked back to us within 20 days of delivery to your shipping address.
The buyer assumes all responsibility for any damage sustained during shipment, so please package carefully. Bryr Studio is not responsible for packages lost or damaged during transit.
If your return is approved, you will automatically be issued a digital gift code to your email within 3-5 business days of arrival at our studio. You do not need to reach out to us via email. Gift codes do not expire and may be used online and in store. Any additional purchases will be made and shipped within our stated production turnaround time. We do not expedite exchange orders.
International customers, please reach out to us at email@example.com to arrange an exchange. All international customers are responsible for shipping, taxes and duties levied by your country. Bryr is not responsible for any additional charges you may incur during shipping, receiving and returning.
Please note, returns are accepted at Bryr Studio’s discretion. Returns must be new, unworn, undamaged. Returns that do not meet this criteria will not be approved. If a return is not approved, we will reach out to via email to discuss next steps.
All sale items, including Online Sample Sale, are final sale and non-refundable.
Clogs purchased from our Instant Gratification offering are subject to our standard exchange policy. Please see above for more information. Some clogs available in Instant Gratification are our last clogs in that color, and as such, you may not be able to exchange into the same color.
Clogs ordered from Isobel's Leather Archive are subject to exchange, but please note that due to our limited availability of hides, you may not be able to exchange into the same color.
We stand by the craftsmanship of our goods. If you have any questions or concerns about your clogs, please reach out to us at firstname.lastname@example.org and we'll take care of you!
Please note that we do not accept returns on clogs that have been chipped. Our clog bases are made of solid wood, and if struck against a hard surface with sufficient force, will chip. This is the nature of wooden bases, not a material defect. To learn more about our clogs and how to care for them, please see our care page.