Below is our usual exchange process when we are not under a shelter-in-place mandate.
If you find an exchange is necessary, please ensure clogs are new, unworn and undamaged. Fill out your reasoning on the back of your packing slip and enclose the slip with your clogs, affixing the prepaid USPS return label on your box. You may drop your package at any USPS location or schedule a free pick up by visiting USPS.com.
Clogs must be postmarked back to us within 20 days of delivery to your shipping address.
The buyer assumes all responsibility for any damage sustained during shipment, so please package carefully. Bryr Studio is not responsible for packages lost or damaged during transit.
If your return is approved, you will automatically be issued a digital gift code to your email within 3-5 business days of arrival at our studio. You do not need to reach out to us via email. Gift codes do not expire and may be used online and in store. Any additional purchases will be made and shipped within our stated production turnaround time. We do not expedite exchange orders.
International customers, please reach out to us at firstname.lastname@example.org to arrange an exchange. All international customers are responsible for shipping, taxes and duties levied by your country. Bryr is not responsible for any additional charges you may incur during shipping, receiving and returning.
Please note, returns are accepted at Bryr Studio’s discretion. Returns must be new, unworn, undamaged and returned within the required 20 day window. Returns that do not meet this criteria will not be approved. If a return is not approved, we will reach out to via email to discuss next steps.
All sale items, including Online Sample Sale, are final sale and non-refundable.
Clogs purchased from our Instant Gratification offering are subject to our standard exchange policy. Please see above for more information.
We stand by the craftsmanship of our goods. If you have any questions or concerns about your clogs, please reach out to us at email@example.com and we'll take care of you!
Please note that we do not accept returns on clogs that have been chipped. Our clog bases are made of solid wood, and if struck against a hard surface with sufficient force, will chip. This is the nature of wooden bases, not a material defect. To learn more about our clogs and how to care for them, please see our care page.