Our Return Policy
If you are ordering to check your size we kindly ask you to order from the in-stock collection before ordering from MTO.
If you request a refund, you will be automatically refunded to the original form of payment, less initial and return shipping costs, within 5 business days of arrival at our studio. There is no need to reach out to us via email.
If you request an exchange your new clogs will automatically ship to you upon receipt of your returns clogs. You will not be charged outbound shipping again, but if there is a difference in the item price, you'll be charged or refunded back to the original form of payment. Please note that if you are returning MTO for MTO the lead time applies for your second order. We cannot expedite exchange orders.
Returns are accepted at Bryr Studio’s discretion. Returns must be new, unworn, undamaged. Returns that do not meet this criteria will not be approved. If a return is not approved, we will reach out to via email to discuss next steps.
If you miss the return window or you have worn the clogs, you can resell them on reBRYR
Damages and defects:
We stand by the craftsmanship. If you have any questions or concerns about your clogs, please reach out to us at firstname.lastname@example.org at any time during the life of your clogs.
Natural wood and leather:
Our clog bases are made of solid wood, and if struck hard against a hard surface they will chip. This is the nature of wooden bases, not a material defect. We do not accept returns on clogs that have been chipped. To learn more about our clogs and how to care for them, please see our care page.