First Time Buyer's Guide
Hi and welcome to Bryr! We're so glad you're here! We've combined all the need-to-know info here for those of you who have never shopped with us before. We hope it helps! Happy shopping!
HOW TO CHOOSE
We know there are a lot of options, but we always show what we love most. A good place to start is with best sellers. They are best sellers for a reason, after all! See the top 8 styles & colors here.
WHAT SIZE TO ORDER
Our sizing is easy! We offer whole US sizes. No conversion from European sizes necessary! For example, if you are a US 8, you should order a US 8 in our clogs. It's that simple :)
Half-sized folx: Size *up* in our mid heel, platform, and worker clog. For example, if you are a 7.5, order an 8. The only heel you should size *down* in as a half size is the high heel. For example, if you are a 7.5, order a 7.
Narrow or wide feet: We don't recommend sizing up/down from your usual size. However, we recommend ordering a style with adjustability. This includes styles with buckles and/or laces so that you can tighten or loosen the clogs! Styles that would be great are Zoe, Jesse, Emma, Stella, Sofie Bootie, and Ursi.
High arches: We recommend ordering a style that doesn't cover the area of your feet above your arch, or, if it does, it should be adjustable there! Styles that would be great are Jesse, Emma, Rachel, Stella, Ursi, Sofie Bootie, and Zoe.
THE DIFFERENCE BETWEEN OUR BASES/HEEL TYPES
We offer four different types of wooden bases.
The Mid Heel:
- 2 1/4" high with a 1" lift
- Available in US women's sizes 5–13
The High Heel:
- 3 1/4" with a 1" lift
- Available in US women's size 4–11
- 2" high
- Available in US women's size 4–13
The Worker Clog:
- 1 3/4"
- Available in US women's sizes 4–13
WHAT MADE-TO-ORDER MEANS
All of our clogs are handmade and made-to-order (MTO) under one roof in San Francisco! This means, in most cases, we don't make your clogs until they are ordered. We frequently update the MTO queue estimate in the grey bar at the top of our website based on incoming orders and our production capacity. We do everything we can to make and ship your MTO clogs within this window; however, due to the nature of our production, we cannot guarantee an exact delivery date.
HOW WE SHIP
Orders within the domestic United States ship via USPS Priority Mail and typically arrive in 2-3 business days. International orders ship via FedEx and typically arrive within 2-6 days. Please note that we do not guarantee delivery dates. Read more about ordering and shipping here.
WE OFFER EXCHANGES, NOT RETURNS
We gladly offer returns for store credit on new, unworn clogs within 20 days of receipt. You may exchange in-stock and made-to-order clogs.
Store credit never expires and is issued in the form of a digital gift card. Please see this page to ensure a successful exchange.
We do not offer refunds. All exchanges must be in new, unworn and undamaged condition.
WE HAVE A PHYSICAL SHOP, BUT IT'S NOT OPEN RIGHT NOW
Our retail space is located at 2331 3rd St. in San Francisco, CA. Due to the pandemic, we are not currently open. Thank you so much for your patience. You may read more about our retail space here.
HOW TO CARE FOR YOUR CLOGS
We have a care guide here :)