Our Return Policy
Finding your correct fit is important to us. Read our fit check page when trying on your new clogs.
Returns and Exchanges:
We offer returns and exchanges on full priced clogs within 14 days of receipt. Any clogs that are on sale for 15% off or higher are final sale. All accessories are final sale. Clogs must be in unworn & perfect condition, see below for more details. For refunds, you will be refunded, minus the return shipping fees once the return is received. For exchanges your additional shipping cost will be waived.
To initiate a return or exchange for full priced clogs, email us at returns@bryrstudio.com within 14 days of receiving your order, and someone in our team will help you with the process. Please include your order number and the reason for your return. Thank you for your patience with our small team, we will respond within 2-4 business days with next steps.
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Condition for return:
We can only accept returns on clogs in perfect, unworn condition. We cannot accept merchandise with signs of wear, including but not limited to: marks on the foot bed, outsoles or scuffs on the leather or wood. Returns that do not meet this criteria will not be approved. If a return is not approved, we will reach out to you via email to discuss next steps.
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Shipping your returns:
Bryr Studio is not responsible for packages lost or damaged during transit. As much as possible, use the same packing materials we used to ship them to you. Please pack the clogs carefully, packing each clog individually in the compostable poly bag to avoid scratches during transit.
To start a return, please email us at returns@bryrstudio.com.
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Non-returnable products:
We do not offer returns or exchanges on sale clogs -- 15% off and higher, clearance clogs, limited edition clogs, special order clogs, other sale items, totes, socks, tassels, bags, clog care kit, and all other non-clog items.
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INTERNATIONAL ORDERS:
Due to complications with shipping and duties, we are no longer accepting returns or exchanges on international orders as of 1/1/2025. We have found that processing these returns through the third parties (DHL and customs agents) to be a difficult and unpleasant experience for our customers. Thank you for your understanding.
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Damages and defects:
We stand by the craftsmanship of our clogs. If you have any questions or concerns about your clogs, please reach out to us at hello@bryrstudio.com at any time during the life of your clogs.
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Natural wood and leather:
Our clog bases are made of solid wood, and if struck hard against a hard surface they will chip. This is the nature of wooden bases, not a material defect. We do not accept returns on clogs that have been chipped. To learn more about our clogs and how to care for them, please see our care page.