Chloe High Heel-MTO
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Please also click the tabs above to view fit/size, exchanges, and shipping information before completing your purchase!
In-stock clogs, socks and totes ship in 2-5 business days. Our current estimated Made-To-Order (MTO) queue is: 4-6 weeks.
Standard shipping does NOT include insurance. Please contact us if you'd like to pay to add insurance to your order.
All of our clogs are handmade under one roof in San Francisco! We frequently update the MTO queue estimate above based on incoming orders and our production capacity. We do everything we can to make and ship your MTO clogs within this window; however, due to the nature of our production, we cannot guarantee an exact delivery date.
Bryr Size Chart:
Our bases are carved out of a solid piece of wood. We have four different bases: mid heel, high heel, platform, and worker. Our mid heel is 2 1/4" with a 1" front lift. Our high heel is 3 1/4" with a 1" lift. Our platform is roughly 2". Our worker clog is roughly 1 3/4". Please note, each heel type is available in different sizes.
- Worker clog: US women's sizes 4–13
- Block heel: US women's sizes 4–13
- Platform: US women's size 4–13
- High heel: US women's size 4–11
We offer whole sizes only. If you are a half size, we recommend sizing down in our high-heel styles and sizing up in our block heel, platform, and worker clog styles. For example, if you are ordering a high heel and are in between an 8 and a 9, order an 8. If you are ordering a block heel, platform, or worker clog, order a 9. Please see below for more examples of what this might mean for you and the style/heel height you choose.
Platform and The Worker Clog, all styles
If you are between two full sizes, we suggest you size up in the platform & worker clog. For instance, if you are a between an 8 and a 9 and would like to order the Ursi or Worker Clog, we suggest you order a 9. If one foot is larger than the other, go with the size of the larger foot.
Block Heel, open toe styles
If you are between two full sizes, we suggest you size up in a block heel, open toe style as you will sit back on the base. For instance, if you are a between an 8 and a 9 and would like to order a Gabe block heel, we suggest you order a 9. If one foot is larger than the other, go with the size of the larger foot.
High Heel, open toe styles
With open toe styles in our high heel, your foot is more likely to slide forward a bit, especially in styles with a more open toe such as the sandal toe. If you are between two full sizes, we suggest you size down in a high heel, open toe clog. For instance, if you are a between an 8 and a 9 and would like to order Emma Cross Toe in a high heel, we suggest you order a 8. If one foot is larger than the other, go with the size of the larger foot.
Block heel, closed toe styles
In closed toe styles, your foot will stop where the leather does. If you are between two full sizes, we suggest you size up in a block heel, closed toe clog. This is because your foot will sit back on the base. For instance, if you are a between an 8 and a 9 and would like to order Gabe block heel, we suggest you order a 9. If one foot is larger than the other, go with the size of the larger foot.
High Heel, closed toe styles
In closed toe styles, your foot will stop where the leather does. If you are between two full sizes, we suggest you size down in a high heel, closed toe clog. This is because your foot will slide forward slightly in a high heel. For instance, if you are a between an 8 and a 9 and would like to order Chloe, we suggest you order a 8. If one foot is larger than the other, go with the size of the larger foot.
Please note that as of 9/20/19, we started referring to our sizes as US sizes. Our fit and sizing have NOT changed. Our bases are made for us in Europe, and they are stamped with a European size on the bottom of the base. However, over the years we have found that this base size does not correspond exactly to international sizing info, and this has caused some confusion. To keep it simple and make things clearer, going forward we will only refer to the US size. Don't worry, we have done the research and translated the size accurately, and we know the info we are sharing is correct! Please note that our sizing has NOT changed. If you have ordered with us in the past, you can order by the US size listed on your previous order. If you do not have access to that order, please email us and we can assist you. Thanks for your patience.
More questions? We've got answers. Check our out FAQ page, or email us at email@example.com.
We gladly offer returns for store credit on new, unworn clogs within 20 days of receipt. You may exchange in-stock and made-to-order clogs.
Store credit never expires and is issued in the form of a digital gift card. Please see below to ensure a successful exchange.
~~We do not offer refunds~~
ALL EXCHANGES MUST BE IN NEW, UNWORN AND UNDAMAGED CONDITION.
Please note that we can only accept new, unworn clogs, and we cannot accept returned clogs that show wear -- including marks on the foot bed, outsoles or scuffs on the leather. We recommend trying them on with clean and dry feet
If you find an exchange is necessary, please ensure clogs are new, unworn and undamaged. Fill out your reasoning on the back of your packing slip and enclose the slip with your clogs, affixing the prepaid USPS return label on your box. You may drop your package at any USPS location or schedule a free pick up by visiting USPS.com.
The buyer assumes all responsibility for any damage sustained during shipment, so please package carefully. Bryr Studio is not responsible for packages lost or damaged during transit.
If your return is approved, you will automatically be issued a digital gift code for the cost of the clogs, less shipping, to your email within 3-5 business days of arrival at our studio. You do not need to reach out to us via email. Gift codes do not expire and may be used online and in store. Any additional purchases will be made and shipped within our stated production turnaround time. We do not expedite exchange orders.
International customers, please reach out to us at firstname.lastname@example.org to arrange an exchange. All international customers are responsible for shipping, taxes and duties levied by your country. Bryr is not responsible for any additional charges you may incur during shipping, receiving and returning.
Please note, returns are accepted at Bryr Studio’s discretion. Returns must be new, unworn, undamaged. Returns that do not meet this criteria will not be approved. If a return is not approved, we will reach out to via email to discuss next steps.
Resale on ReBRYR
If you miss this window or you have worn the clogs, you can resell them on our resale website, reBRYR, which you can access here.
All sale items, including Online Sample Sale, are final sale and non-refundable.
Our socks are fully refundable if unworn with tags still attached. Please see above for more information!
We stand by the craftsmanship of our goods. If you have any questions or concerns about your clogs, please reach out to us at email@example.com and we'll take care of you!
Please note that we do not accept returns on clogs that have been chipped. Our clog bases are made of solid wood, and if struck against a hard surface with sufficient force, will chip. This is the nature of wooden bases, not a material defect. To learn more about our clogs and how to care for them, please see our care page.
Sold out? Find our latest updates here!-Our remaining inventory of Marigold nubuck has sold out much quicker than anticipated! Please join our waitlist -- we will be restocking early March!
-Bone, Fennel, Coal and Poppy are taking some time away from our MTO collection and will be restocked later this year. In the meantime, we have these colors available in our in-stock collection!
To join our waitlist, click into the product, select style and color, and click "notify me". You'll automatically receive an email as soon as that item is available again!
Please note that unless specified in the product description, all of our clogs are handmade and made-to-order (MTO) under one roof in San Francisco! If you see an inventory number, please check the product description to confirm if the item is MTO or in-stock, as the inventory may indicate that materials are limited rather than readymade.