The Stack: FAQs and Shopping Tips
Our newest clog base:
The Stack Platform!
Details about The Stack Platform Launch
What styles are you offering in The Black Stack?
We are offering our newest platform styles in 'the stack' or with black bases and black full-grain leather. Those are Jesse, Norma, Stella, and Ursi!
What colors are they available in?
This release will only be available with the black wooden base and black, full-grain, 100% vegetable tanned leather.
Is the black full-grain leather shiny?
Yes! The black, full-grain, 100% veg tanned leather is supple and soft with a glossy texture on top. (If you are familiar with our Coal nubuck, it has more of a matte finish, while the full-grain black leather is glossy.)
Will there be limited quantities?
Yes!!! This is a limited release, and we will have limited quantities in each style by size.
Why are you only offering a limited quantity?
We are offering a limited number of clogs based on the amount of supplies we have IN HAND to ensure we can make and deliver them to you in a timely manner.
What sizes are available?
We are SOOO excited to be offering more sizes in this base!! We will have US women's size 4 to 13!!!
I ordered a different pair of clogs that haven’t shipped yet. What does this launch mean for my order?
Don’t worry! Your clogs are in our production queue and will ship out within your estimated ship window! This launch will not affect your existing order. Email us if you have any questions: firstname.lastname@example.org.
Will any other styles be available with the black bases and/or black leather?
No, not at this time :)
Will the color transfer onto my feet?
Yes, like your favorite pair of denim jeans, the The Stack Platform clogs will transfer color on your feet or light-colored materials nearby. This will stop after several wears.
Fit, size, and wear
What size should I order?
Order your usual US whole size! If you are a half size, size up! For example, if you are an 8.5, you would order a 9. You may read more on our fit guide here.
How high is the platform base?
How wide is the platform base? Compared with the other bases?
All our clogs are designed to fit snug on the foot and hold you comfortably in place. But the footprint of the platform is wider and more of an ‘easy’ fit.
Do they feel heavy to wear?
No, they feel great! Even though they do weigh more than our high heel clog, they feel great on.
Are they comfortable to walk in?
Yes!!! We spent over a year fine-tuning the design of the base to make sure they are super comfortable to walk (or dance!) in. They have a special ‘rock’ that allows you to feel really comfortable in them.
Is every size available?
Yes! We have every size available, from US size 4 to size 13.
What if I don't know my size?
Check out our fit guide here. If you still have questions, email us at email@example.com or leave us a message at (415) 374-7323 and our customer service team will give you a call.
Shopping The Stack Platform
When can I shop the Stack Platform?
The Black Stack Platforms will be available on our website at 9:30 am PDT on Friday, August 28th.
Eek! I don't see any items in this collection.
The four clog styles will load on this page at exactly 9:30 am PDT on Friday, August 28th. Refresh the page then.
Once an item is in my cart, is it 'mine'?
Not yet! The way our checkout works, it's not yours until the payment has gone through.
How long will these platforms be available?
We'll have this round of platforms on our website until the end of September or until supplies last.
Can I get custom heel pads on Platform clogs?
Yes! Click here to add them to your cart.
Lead Time & Exchanges
When will the clogs ship?
All Stack Platform orders will ship within 30-45 days.
I live locally and I purchased Platform clogs. May I pick up?
We are not offering in-person pickups just yet.
What is the exchange policy?
Our regular exchange policy applies to all platform orders.
Bonus Tips for Shopping
These are by no means necessary nor will they guarantee your purchase, but we hope they'll help you find your perfect pair!
Save the link to the collection and set your alarm!
The clogs will go live here on Friday, August 28th at 9:30 am PDT. That’s 12:30 pm EDT.
Refresh the page if you aren’t seeing everything at 9:30 am PDT
Sometimes technology fails us, so if you aren’t seeing the clogs at 9:30 am PDT, refresh your page!
Set up a way to auto-fill your payment and shipping information at checkout
Simply putting clogs in the cart on our website does not save or hold them. They are not yours until you have completed the purchase by submitting payment! Holding clogs in the cart is not currently a feature available on the platform we use for our website, and it honestly makes things more fair! We have limited quantities of our Stack Platform clogs, and people often add clogs to their carts that they never purchase. If those were held, they would be unavailable to other folks—namely you!!
That said, we hear you and we know it can feel discouraging when you get something in your cart that goes away before you can complete payment. Saving your credit card information to your computer so that it autofills at checkout is a great way to efficiently submit payment! There are tons of services to use out there to save your info to your computer or phone—Apple Pay, Google Pay, Shopify Pay, we’re not here to judge! The point is, pick your poison, save your info to your computer or phone, and use it to your advantage for a faster checkout process.
Don’t worry about pasting anything in the special notes section
If you’ve shopped from our last Platform collection, you know you had to write your color choice in the special notes section. This time, you won’t have to do that! The Stack Platform is only available in one color… black :)
There will be 4 products total in the collection: Jesse, Stella, Norma, and Ursi. When you click into the style you'd like to purchase, you'll be able to select your size from a drop-down menu. You’ll then add it to the cart and check out as usual!
Familiarize yourself with our exchange policy
We always recommend reading our exchange policy before purchasing. These clogs will be eligible for exchange.
Stay in touch this week!
We’ll be sharing more on Instagram and via our newsletter. You can sign up for our newsletter at the bottom of this page.
Still have questions? Email us at firstname.lastname@example.org or leave us a voicemail at 415-374-7323. Our customer service team will get back to you as soon as possible.