Ordering & Shipping

Our production timeline is currently 30-45 days
 Gift cards are always available 24/7

We are happy to process exchanges for orders placed in November and December through January 31st, 2018. Please head over to our returns page for more information.

ORDERING:

Each pair of clogs is hand-made to order in our San Francisco studio, and ships within 30-45 days from order date. Given the nature of our made-to-order production, lead time may vary and we do not guarantee delivery dates. When your order ships, you will receive a confirmation email with details and tracking information.

If we find that your leather choice is back-stocked or unavailable, we’ll email you about this issue immediately.

DOMESTIC ORDERS

- Orders within the domestic United States ship via USPS Priority Mail and typically arrive in 2-3 business days. Please note that we do not guarantee delivery dates.

- All orders ship with delivery confirmation which can be used to track your package. We are unable to provide tracking information beyond that supplied by the USPS.

- We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages once they leave our studio

- Standard shipping does NOT include insurance.

OVERSEAS ORDERS

- International orders ship via FedEx and typically arrive within 6-10 days. Please note that we cannot guarantee delivery dates.

- We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages once they leave our studio

- Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility. Some countries issue heavy duties, so we highly suggest researching these rates for your country before ordering.

- Please note, at this time we are unable to offer exchanges or returns for our international customers due to duties complications. All international orders are FINAL SALE. 

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