Custom Heel Stamp
We would love to make your clogs even more personal with a hand stamped heel pad! Please enter the following info in the notes section of your order:
Please note that all heel pads are hand-stamped and as such, we do not take requests on formatting and spacing. Rest assured that we will make them with care!
We have all letters, numbers and standard punctuation available. Should your requested symbols be unavailable we reserve the right to substitute without notification.
Maximum of 15 characters per heel pad.
Our current estimated made-to-order queue is: 9 to 11 weeks.
All of our clogs are handmade and made-to-order (MTO) under one roof in San Francisco! We frequently update the MTO queue estimate above based on incoming orders and our production capacity. We do everything we can to make and ship your MTO clogs within this window; however, due to the nature of our production, we cannot guarantee an exact delivery date.
Bryr Size Chart:
Our Heel
Our bases are carved out of a solid piece of wood. We have four different bases: mid heel, high heel, platform, and worker. Our mid heel is 2 1/4" with a 1" front lift. Our high heel is 3 1/4" with a 1" lift. Our platform is roughly 2". Our worker clog is roughly 1 3/4". Please note, each heel type is available in different sizes.
- Worker clog: US women's sizes 4–13
- Mid heel: US women's sizes 5–13
- Platform: US women's size 4–13
- High heel: US women's size 4–11
Half Sizes
We offer whole sizes only. If you are a half size, we recommend sizing down in our high-heel styles and sizing up in our mid-heel, platform, and worker clog styles. For example, if you are ordering a high heel and are in between an 8 and a 9, order an 8. If you are ordering a mid heel, platform, or worker clog, order a 9. Please see below for more examples of what this might mean for you and the style/heel height you choose.
Platform and The Worker Clog, all styles
If you are between two full sizes, we suggest you size up in the platform & worker clog. For instance, if you are a between an 8 and a 9 and would like to order the Ursi or Worker Clog, we suggest you order a 9. If one foot is larger than the other, go with the size of the larger foot.
Mid Heel, open toe styles
If you are between two full sizes, we suggest you size up in a mid heel, open toe style as you will sit back on the base. For instance, if you are a between an 8 and a 9 and would like to order a Emma Cross Toe in a mid heel, we suggest you order a 9. If one foot is larger than the other, go with the size of the larger foot.
High Heel, open toe styles
With open toe styles in our high heel, your foot is more likely to slide forward a bit, especially in styles with a more open toe such as the sandal toe. If you are between two full sizes, we suggest you size down in a high heel, open toe clog. For instance, if you are a between an 8 and a 9 and would like to order Emma Cross Toe in a high heel, we suggest you order a 8. If one foot is larger than the other, go with the size of the larger foot.
Mid heel, closed toe styles
In closed toe styles, your foot will stop where the leather does. If you are between two full sizes, we suggest you size up in a mid heel, closed toe clog. This is because your foot will sit back on the base. For instance, if you are a between an 8 and a 9 and would like to order Clementine Closed in a mid heel, we suggest you order a 9. If one foot is larger than the other, go with the size of the larger foot.
High Heel, closed toe styles
In closed toe styles, your foot will stop where the leather does. If you are between two full sizes, we suggest you size down in a high heel, closed toe clog. This is because your foot will slide forward slightly in a high heel. For instance, if you are a between an 8 and a 9 and would like to order Chloe, we suggest you order a 8. If one foot is larger than the other, go with the size of the larger foot.
Please note that as of 9/20/19, we started referring to our sizes as US sizes. Our fit and sizing have NOT changed. Our bases are made for us in Europe, and they are stamped with a European size on the bottom of the base. However, over the years we have found that this base size does not correspond exactly to international sizing info, and this has caused some confusion. To keep it simple and make things clearer, going forward we will only refer to the US size. Don't worry, we have done the research and translated the size accurately, and we know the info we are sharing is correct! Please note that our sizing has NOT changed. If you have ordered with us in the past, you can order by the US size listed on your previous order. If you do not have access to that order, please email us and we can assist you. Thanks for your patience.
More questions? We've got answers. Check our out FAQ page, or email us at hello@bryrstudio.com.
We gladly offer returns for store credit on new, unworn clogs within 20 days of receipt. You may exchange in-stock and made-to-order clogs.
Store credit never expires and is issued in the form of a digital gift card. Please see below to ensure a successful exchange.
We do not offer refunds.
ALL EXCHANGES MUST BE IN NEW, UNWORN AND UNDAMAGED CONDITION.
EXCHANGE PROCESS
If you find an exchange is necessary, please ensure clogs are new, unworn and undamaged. Fill out your reasoning on the back of your packing slip and enclose the slip with your clogs, affixing the prepaid USPS return label on your box. You may drop your package at any USPS location or schedule a free pick up by visiting USPS.com.
Clogs must be postmarked back to us within 20 days of delivery to your shipping address.
The buyer assumes all responsibility for any damage sustained during shipment, so please package carefully. Bryr Studio is not responsible for packages lost or damaged during transit.
If your return is approved, you will automatically be issued a digital gift code to your email within 3-5 business days of arrival at our studio. You do not need to reach out to us via email. Gift codes do not expire and may be used online and in store. Any additional purchases will be made and shipped within our stated production turnaround time. We do not expedite exchange orders.
International customers, please reach out to us at exchanges@bryrstudio.com to arrange an exchange. All international customers are responsible for shipping, taxes and duties levied by your country. Bryr is not responsible for any additional charges you may incur during shipping, receiving and returning.
Please note, returns are accepted at Bryr Studio’s discretion. Returns must be new, unworn, undamaged. Returns that do not meet this criteria will not be approved. If a return is not approved, we will reach out to via email to discuss next steps.
SALE ITEMS
All sale items, including Online Sample Sale, are final sale and non-refundable.
INSTANT GRATIFICATION
Clogs purchased from our Instant Gratification offering are subject to our standard exchange policy. Please see above for more information. Some clogs available in Instant Gratification are our last clogs in that color, and as such, you may not be able to exchange into the same color.
DAMAGES
We stand by the craftsmanship of our goods. If you have any questions or concerns about your clogs, please reach out to us at hello@bryrstudio.com and we'll take care of you!
Please note that we do not accept returns on clogs that have been chipped. Our clog bases are made of solid wood, and if struck against a hard surface with sufficient force, will chip. This is the nature of wooden bases, not a material defect. To learn more about our clogs and how to care for them, please see our care page.