We want to thank everyone who's been so patient with us over the last few weeks. We've had a few unexpected delays on the platform clogs from the launch on July 24th going out in the promised 45-day turnaround. We don't like making excuses, but we do want to share the reason for the delay. Our cutting dies were delayed, which meant our cutting was delayed. Then, the smoke from the California wildfires closed the shop down for a couple days.
But we're back on track, and we're shooting for getting all the platform orders out by the end of next week. If you have any specific questions regarding your order, we're super happy to chat via email (firstname.lastname@example.org) or on the phone (415-374-7323).
This delay does not affect orders placed today- we are still running at a 30-45 day turn around on all new orders!
We so appreciate your patience and understanding.